We understand that circumstances can change. If you need to cancel or make changes to your order, please contact us as soon as possible at inquiries@heatherasbury.com. We will do our best to accommodate your request.

However, please note that orders containing bespoke or customized pieces—such as monogrammed lockets, engraved charms, or family crest commissions—are not eligible for cancellation or amendment once production has begun. Each of these pieces is crafted by hand and made to order, with personal details unique to you.

We encourage you to review your details carefully before confirming your purchase. If you have any questions prior to placing your order, we are always here to assist.

Our Client Care team is always happy to assist with placing an order.

Simply reach out to us on inquiries@heatherasbury.com, and we will prepare your order on your behalf—then share a secure payment link for you to complete your purchase.

Yes. Sales tax is applied at checkout in accordance with local state tax regulations based on your shipping address.

If you have any questions about how sales tax is calculated, our Client Care team will be happy to assist.

Custom and bespoke creations typically require 6–8 weeks from the time of order to completion.

If you have a special date in mind, we encourage you to contact us prior to placing your order—we’ll do our best to accommodate your timeline wherever possible.

Once your bespoke piece has been passed to our workshop for crafting, we’re unable to accommodate changes such as adding additional letters, numbers, or symbols. However, engraving can often be added at a later date, depending on the design.

If you’re unsure, please reach out to inquiries@heatherasbury.com—we’ll be happy to advise.

Both Custom and Bespoke pieces are one-of-a-kind, handcrafted entirely to your chosen specifications—whether that’s a particular font, set of initials, or enamel color.

The key distinction lies in the level of personalization. Bespoke pieces are more intricate in design and involve an additional step: a private consultation with Heather to review and refine a rendering of your monogram before the piece is brought to life by our artisans.

We accept all major credit and debit cards, as well as Apple Pay and PayPal for a seamless and secure checkout experience.

If you have any questions regarding payment or would like guidance placing an international order, our Client Care team will be delighted to assist.

All orders are shipped via FedEx, fully insured and with signature required upon delivery to ensure your piece arrives safely.

We offer Overnight Domestic Delivery on all orders for a flat rate of $75.

We are pleased to offer international shipping upon request. To explore delivery options and receive a tailored shipping quote, please contact our Client Care team at inquiries@heatherasbury.com. We’ll be happy to assist you.

•  In-stock items typically ship within 2–3 business days.
• Custom and bespoke creations generally require 6–8 weeks from the time of order to completion.

If you have a special date in mind, we encourage you to contact us before placing your order—we’ll do our best to accommodate your timeline wherever possible.

We hope you are delighted with your order. If for any reason you wish to make a return, please note the following:

• Returns must be received within 14 days of the delivery date.
• Items must be unworn and returned in their original packaging, as shipped.
• To initiate a return, please email our Client Care team at inquiries@heatherasbury.com.

Please note that all engraved, custom, and bespoke pieces are final sale and not eligible for return or exchange.

Original shipping charges are non-refundable and will be deducted from any refund issued. Return shipments must be fully insured for the purchase amount and sent via UPS or FedEx. At this time, we do not offer a return shipping service—all return shipping is the responsibility of the customer.

Our pieces are thoughtfully designed for everyday wear, but like all fine jewelry, they benefit from mindful care.

To clean, gently polish with a soft cloth, using warm water and a drop of mild cleanser to lift any residue.

Please note: Enamel pieces should never be submerged in liquid jewelry cleaner.

To avoid scratches, we recommend storing each piece separately—ideally in its original box or a soft pouch. To preserve the finish of your gold jewelry, avoid exposure to household cleaning agents, particularly bleach and other harsh chemicals.

For care instructions specific to your piece, our Client Care team is always happy to assist at inquiries@heatherasbury.com.

Yes, we offer a warranty and repair service on all Heather Asbury pieces.

To initiate a repair, please contact our Client Care team at inquiries@heatherasbury.com with your name and original order number. We’ll be happy to assist you and guide you through the next steps.

We’re delighted to offer complimentary gift wrapping, and can include a personalized handwritten note with your order. Simply leave your message in the notes section at checkout, and we’ll take care of the rest.

For all media or press-related requests, please contact us at inquiries@heatherasbury.com. We’d be delighted to hear from you.